What makes a great digital experience? How do you evaluate the digital experience your business delivers and find the possible gaps between reality and the best practise of tomorrow? And what will the best practise of tomorrow be?

In this Breakfast Briefing we give you our take on how to best answer these questions. We provide you with a framework for working with your digital customer experience, show you examples of great digital customer experience – and talk about the trends that you probably can’t escape in the new decade. See the agenda here